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FREQUENTLY ASKED QUESTIONS

  • Can you write something other than a name?
    Yes, I can translate any text or phrase into Japanese. For fully customized orders, please contact us directly through the "CONTACT" button or email address.
  • Are the artists who create the works for Kanji Tales Japanese?
    Yes, the artists who create each piece by hand are from Kyoto, Japan.
  • Can I request a custom illustration?
    Yes, please contact us directly through the "CONTACT" button or email address for more details.
  • How much is the shipping fee?
    Shipping fees vary depending on the destination country and weight. If you would like a tracking number, please contact us for a quote.
  • What are the shipping options available?
    We normally ship using Swiss Post without tracking. If you would like tracking, please let us know.
  • When will my order ship?
    We will start creating your order as soon as we receive it. Shipping will take 5 business days.
  • What payment methods do you accept?
    We accept credit card payments. For customers within Switzerland, we also accept TWINT payments. Please contact us through the "CONTACT" button if you would like to pay using TWINT.
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